TWIKI.NET provides support for Certified TWiki as no other company can, as we work within the TWiki community to lead, support and contribute to the development of the TWiki platform. We also provide expert knowledge of the technologies and components that are included in Certified TWiki as we have a wealth of experience implementing, running and maintaining TWiki in enterprise environments on a range of platforms and infrastructures.
With your
TWIKI.NET subscription, you or your technical team can contact
TWIKI.NET to obtain support for Certified TWiki and its modules directly from
TWIKI.NET developers. The
TWIKI.NET development team is managed by Peter Thoeny, the original creator of TWiki, and works within the TWiki community to ensure that your issues are resolved as quickly and effectively as possible. When you contact us with a support request, we guarantee that we will provide you the service and the answers you need to successfully deploy and manage Certified TWiki in your environment
The
TWIKI.NET support service is summarized below:
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| Number of support incidents: | unlimited |
| Response times: | Same business day for critical issues |
| Response times: | Next business day for all other issues |
| Number of designated contacts: | 2 |
| Incident submission: | via TWIKI.NET web site, e-mail, and phone |
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See Support Policies.
With your
TWIKI.NET subscription, you receive regular updates for Certified TWiki. Updates are provided by
TWIKI.NET not only for the TWiki engine and its modules but also for all underlying infrastructure components in Certified TWiki, including Apache, Perl and Linux. Updates, which are made available as RPMs, are accessed and installed through an easy to use update client that is included in Certified TWiki. This allows you to get all your updates from one source, and an easy and convenient way to install them.
- E-Mail: support@twiki.net
- Phone: 650-641-8060 (Extension 3)
